SHIPPING POLICY
Payment
Orders will be processed once payment is made. Payment is expected at the time of check out unless other terms have been negotiated.
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Order Processing
Please allow 1-3 business days for order processing. In the event of extraordinary circumstances such as unusually high order volume or around show schedules, expected processing time may be longer; a message will be posted to give an accurate expectation of processing time.
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Business days do not include Saturdays, Sundays, or legal holidays.
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POSTAL HOLIDAYS:
New Years Day
Martin Luther King's Birthday
Washington's Birthday
Memorial Day
Independence Day (observed)
Labor Day
Columbus Day
Veteran's Day
Thanksgiving
Christmas
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Cancellations
Items may be cancelled only if permitted by Oceana Beads for extenuating circumstances or accidents. Please look through the order carefully before submitting payment. Also, please contact Oceana Beads right away with any cancellation requests. If cancellation is requested more than 24 hours after the order has been placed, seller may retain a 15% restocking fee for cancelled merchandise that has already been processed. Once the order has shipped cancellation will not be accepted.
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Shipping
Domestic orders will be shipped via USPS Priority but may be shipped Ground Advantage. In some instances UPS may be used. International orders will ship via UPS or other private carrier (Canada may be shipped via USPS). An email with tracking number (as available for the region being shipped to) will be sent to the email address provided once your order has shipped.
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Shipping Fees
Shipping fees include carrier shipping costs, handling and insurance. Excess shipping fees, as defined above and collected at checkout, that are over and above the actual fees will be promptly refunded.
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Domestic Shipping Costs
$1 - $200 $12.95
$200 - $500 $21.95
$500 and up Free shipping
Canada Shipping Costs
$42.00 Flat Rate
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China Shipping Costs
$1 - $500 $89.00
$500 and up $120.00
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Rest of World Shipping Costs
$79.00 Flat Rate
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Delivery
Domestic Ground Advantage / Priority shipments: 2 - 7 business days (estimated delivery time)
International Canada Priority shipments: 6 - 10 business days (estimated delivery time)
International China UPS shipments: 10 - 15 business days (estimated delivery time)
International UPS shipments (rest of the world): 10 - 15 business days (estimated delivery time)
We cannot guarantee these approximate delivery times. These are estimates given by the Postal Carriers or shipping Carriers for shipping services.
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Please note: International shipments may be delayed if held up in Customs. Any Customs duties due are the responsibility of the buyer. It is the buyer's responsibility to research duties on shipments to their country before purchasing. If a shipment comes back to Oceana Beads because of customer refusal to pay their respective duties, a refund amount - less the 15% merchandise restocking fee and seller's shipping cost incurred - may be given at seller's discretion.
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Shipping insurance will be added to all orders. It is our goal to fully reimburse you for undelivered or lost packages & your patience and cooperation is appreciated. Refunds will be given for undelivered shipments. Please note: Reimbursement can only occur with customer cooperation in following the steps required by our SHIPPING INSURANCE provider's policy.
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RETURN & EXCHANGE POLICY
Refund/Return Policy
Refunds and returns may be considered if the buyer contacts Oceana Beads within the first 14 days immediately following the date of delivery. If an item is damaged during shipping, a replacement item will be sent. If the buyer is not happy with an item a return may be negotiated. Returns are granted on a case-by-case basis, however we do not accept exchanges. When merchandise is returned a new order will need to be placed if the buyer wishes to receive different merchandise to replace the returned goods.
Buyer must be aware of the item description/details before purchasing. If the item matches the description and the buyer is unsatisfied, seller will retain a 15% restocking fee for merchandise eligible for return, and return shipping and costs will be the responsibility of the buyer. If over half of the original order value is returned, seller will retain a 15% restocking fee based on the value of the returned merchandise, and return shipping and costs will be the responsibility of the buyer. Refunds will be given once returned merchandise is received. All merchandise must be returned in the same exact condition in which it was delivered. This includes packaging, stringing and bundling. Refunds will not be given for broken strands or opened packages.
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ADDITIONAL POLICY
Legalities
The seller is not responsible if any harm is incurred from the items purchased by the buyer. Merchandise is not meant for children. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
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Photography Copyrights
All images are property of Oceana Beads, LLC. Customers may only use photographs on oceanbeads.com with written consent from Oceana Beads. To obtain consent to use our photographs please email us. Once permission is granted, we will provide you with images (without watermarks).
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These Terms and Conditions are subject to change.
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